Privacy Policy

RiseLaxmi (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what choices you have regarding your personal information when you use our website and services at RiseLaxmi.

By accessing or using RiseLaxmi, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our services.

2.1 Information You Provide to Us

• Account registration: Full name, email address, and password when you create an account.
• Course purchases: Billing name, contact details, and transaction reference information. Payment card details are processed directly by our payment gateway provider and are not stored on our servers.
• Communications: Any messages, queries, or feedback you send us via email or contact forms.
• Profile information: Any additional profile details you choose to provide.

2.2 Information Collected Automatically

• Device information: Browser type, operating system, device type, screen resolution, and language settings.
• Log data: IP address, pages visited, time spent on pages, referring URLs, and clickstream data.
• Cookies and similar technologies: See Section 7 for details on our cookie practices.
• Analytics data: Aggregated usage data collected via analytics tools to understand how users interact with our platform.

2.3 Information We Do Not Collect

We do not collect sensitive personal data such as government identification numbers, biometric data, racial or ethnic origin, political opinions, religious beliefs, health data, or financial account numbers beyond what is required for payment processing.

We use the information we collect for the following purposes:

• To create and manage your account and provide access to purchased courses;
• To process and fulfil course purchases and send transaction confirmations;
• To communicate with you about your account, orders, and support requests;
• To send service-related announcements and updates about your enrolled courses;
• To improve our platform, content, and user experience through analytics;
• To monitor platform security and prevent fraudulent or unauthorised activity;
• To comply with our legal obligations under applicable Nepalese law.

We will not use your personal information for purposes that are incompatible with those described above without your prior consent.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We share data with trusted third-party vendors who help us operate our platform (e.g., hosting providers, payment processors, email delivery services). These providers are contractually obligated to use your data only to provide services to us.
• Analytics providers: Aggregated or anonymised usage data may be shared with analytics services to help us understand platform performance.
• Legal compliance: We may disclose your information when required to do so by law, court order, or government authority, or to protect the rights, property, or safety of RiseLaxmi, our users, or the public.
• Business transfer: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change.

Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including:

• Encrypted data transmission (HTTPS / TLS);
• Password hashing using industry-standard algorithms;
• Regular security reviews and access controls;
• Limited access to personal data on a need-to-know basis.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as your account is active or as needed to provide you our services. We also retain data to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it in accordance with our internal retention policy.

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your browser.

Types of cookies we use:

• Essential cookies: Necessary for the platform to function (e.g., session management, login state). These cannot be disabled.
• Analytics cookies: Help us understand how users interact with our platform (e.g., pages visited, time on site). This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences for a better experience.

You can control or disable non-essential cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the platform.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated personal data, subject to our legal retention obligations.
• Objection: Object to the processing of your data in certain circumstances.
• Portability: Request your data in a portable, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at [email protected].

You may request deletion of your account at any time by contacting us. Upon deletion, we will remove or anonymise your personal information, except where retention is required by law or for the resolution of disputes. Note that deletion of your account will result in loss of access to any enrolled courses.

Our platform may integrate with or link to third-party services, including payment gateways, social media platforms, and analytics tools. These third parties operate under their own privacy policies, which we encourage you to review. We are not responsible for the data practices of third-party services.

RiseLaxmi is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of RiseLaxmi after any changes constitutes your acceptance of the updated policy.